Shipping policy

Order processing times
Our orders are processed within 2–3 business days. During seasonal periods, such as Black Friday and Christmas, and other busy periods, order processing may take up to 5 business days. We appreciate your patience while we prepare your order.

When will I get my order? 
It takes around 5–10 business days to ship an order (pre-orders excluded), as we assemble and ship our products directly from our warehouse in China.

Where will my order ship from?
We assemble and ship our products directly from our warehouse in China.

Will I be charged customs for my order?
Additional customs and tax fees may apply to international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office to confirm whether duties and taxes apply to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before contacting Earthmade, please help us by doing the following:

• check your shipping confirmation email for any mistakes in the delivery address.
• ask your local post office if they have your package.
• stop by your neighbours in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's. please contact us at hello@earthmade.cc with your order number. If you found out there is a mistake in your delivery address, we will send you a replacement order. However, please note that we can't cover reshipping costs if the tracking information shows the order was delivered.